Last Updated: September 2024

At Saint Victoria Home Health, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our products and services.

By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.

  1. Information We Collect

    We may collect the following types of information:

    • Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when contacting us. If you provide a phone number, you are explicitly consenting to receive SMS communications related to our products and services.

  2. Methods of Information Collection

    We collect personal data through the following methods:

    • Direct Information Submission
      • When you fill out forms, subscribe to newsletters, request information, or communicate with us via email or phone, we collect personal data such as your name, email address, postal address, and phone number.
    • Automated Technologies
      • Information like your IP address, browser type, device type, operating system, and browsing behavior is automatically collected when you interact with our website.
      • We utilize cookies and tracking technologies to gather data about your preferences and activities.
    • SMS Consent
      • When you provide your phone number for communication, you consent to receive SMS messages regarding our services. Your explicit consent is required for this purpose.

  3. How We Use Your Information

    We may use your personal information for the following purposes:

    • To provide and maintain our products and services.
    • To communicate with you and respond to your inquiries.
    • To improve and personalize your experience on our website.
    • To send you marketing communications, promotions, and updates if you have provided your consent.
    • To monitor and analyze website usage and trends.

  4. Sharing Your Information

    We may share your personal information with third parties in the following ways:

    1. Service Providers: We may share your data with trusted service providers who assist in providing our products and services or maintaining our website. These providers are contractually obligated to protect your data and only use it for the purposes outlined in this policy.
    2. Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or government request.
    3. Restrictions on Sharing: Phone numbers provided for SMS communications will not be shared with third parties or affiliates for marketing purposes. This ensures your contact information is only used for its intended purpose.

  5. SMS Terms & Conditions

    • SMS Consent Communication

      The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

    • Types of SMS Communications

      If you have consented to receive text messages from Saint Victoria Home Health Care, you may receive messages related to the following:

      • Appointment reminders
      • Follow-up messages
      • Billing inquiries
      • Promotions or offers (if applicable)
    • Message Frequency

      Message frequency may vary depending on the type of communication. You may receive up to a certain number of SMS messages per week related to your appointment or account status.

    • Potential Fees for SMS Messaging

      Please note that standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

    • Opt-In Method

      You may opt-in to receive SMS messages from Saint Victoria Home Health Care in the following ways:

      • Verbally, during a conversation
      • By submitting an online form
      • By filling out a paper form
    • Opt-Out Method

      You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

    • Additional Options

      If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  6. Your Choices

    You have the following choices regarding your personal information:

    • Access and Correction: You can access, update, or correct your personal information by contacting us.
    • Opt-Out: You can opt out of receiving marketing communications by following the instructions in the communication.

  7. Data Security

    We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

  8. Changes to This Privacy Policy

    We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be modified accordingly.

  9. Contact Us

    If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us.